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Frequently Asked Questions
What is Oud?
Oud or Agarwood is one of the most expensive and luxurious natural substances, also known as "liquid gold". Oud fragrance oil is extracted from the world’s most expensive wood of Agarwood trees. Agarwood is a species of tree only grow in parts of South East Asia, primarily found in Bangladesh and India. For thousands of years, it has been used in the Middle East and Asia in the form of incense, body oils and fragrance. It is said to be the most expensive fragrance due to its rarity, only 2% of wild agarwood trees produce oud fragrance.
How do I modify an order?
You can simply email us your order number and changes to [email protected] one of our sales team members will get back to you.How do I cancel an order?
We can assure you regarding the quality of our products and you will not need to cancel. However, if you would like to cancel and order due to any reason please email us to [email protected] one of our team members will get back to you regarding the cancelation.
Why is my order delayed?
Our standard shipping methods to the UK mainland are 3-4 working days and 6-10 days for the EU. Delays may happen due to the current global pandemic COVID-19, as most of the logistic services are affected by this.How do I get a refund?
Our Money Back guarantee is essentially a simple guarantee that, if you are not satisfied with our product, a refund will be made. We are proud and confident about the quality of our products, therefore we offer you this guarantee for a piece of mind.
Note: This guarantee does not cover Fragrance oils, but sprays. The product should be unused and unpacked and return fees are covered by the buyer. We recommend you order a sample together with your product, so you can double-check the fragrances before actually opening the main box or product bag etc...
