Help & FAQS
Frequently asked questions
It’s not necessary for you to create an account as you can make an online purchase without an account. However, we do recommend our customers to create an account because they can keep records, follow up and check the status of their orders on their own when necessary.
Click on this Link to create your account and fill up the form with required information.
Yes, all of our musk are vegetarian.
We’ve selected items which are suitable for Vegans.
No, according to our manufacturer procedure the items are child labour free.
All of our spray perfumes are designed and packed in the UAE, where many of the finest Arabian fragrance houses are based. The UAE is internationally recognised for its craftsmanship in oud and luxury perfumery. We source directly from trusted suppliers to ensure you receive authentic, high-quality products delivered from our UK-based store.
Yes, all our perfumes and fragrance oils are 100% authentic and sourced directly from trusted suppliers and brands, including Anfar London and other premium Arabian fragrance houses.
At this time, we do not offer individual testers or samples. However, many of our gift sets and discovery kits feature smaller-sized bottles perfect for trying multiple scents.
Currently, we ship only within the UK. We are working to expand our delivery network to include international destinations in the near future.
Yes. We accept returns of unopened, unused items within 14 days of delivery. For more information, please see our Returns Policy page
Yes, we offer bulk and wholesale pricing on selected items. If you're a reseller or interested in large quantities, please contact us directly at sales@oudhshop.co.uk.
Absolutely. Many of our products are beautifully packaged and ideal for gifting. We also offer gift sets and special collections perfect for birthdays, anniversaries, Eid, and other celebrations.
No, you should not. It may cause lethal problems.
It may cause a bellyache and temporary breathing problems. Contact your GP immediately.
“Alcohol denat” or denatured alcohol is ethanol mixed with additives to form an inconsumable mixture. Furthermore, it is a common ingredient in many hygienic and cleaning items, like toothpaste, window cleaner, deodorant, etc. Alcohol denat is not manufactured for an unlawful use. In fact, its many uses are a benefit and advantage to people.
Most fragrance products contain some type of alcohol, usually ethanol – the same type of alcohol found in alcoholic beverages. Fragrance products typically contain a blend of water-soluble components and essential oils. The alcohol is needed to help everything mix in the product. Once the fragrance is on the skin, the alcohol and water evaporate leaving the pleasant-smelling essential oil behind.
Do You Offer Discounts Online? Yes, we do run sales, offers, promotions and clearance from time to time. We prefer you register an account to get the updates of our offers.
Yes, We have a retail store in London, it is located at – Chrisp Street Market, 17 Market SquareLondon E14 6AQ, United Kingdom.
Yes, our concentrated perfume oils are completely alcohol-free, making them suitable for all skin types and ideal for long-lasting wear.
Yes, we offer fast and reliable shipping across the UK. Orders are typically dispatched within 1–2 business days. Delivery times may vary based on location.
We offer Standard and Express delivery options. Shipping is free on UK orders over £20. For full details, please visit our Shipping Information page.
Please check your spam or promotions folder. If you still haven't received an email confirmation, contact us at sales@oudhshop.co.uk with your order details.
We’re sorry to hear that. Please contact us within 48 hours of receiving your order and include a photo of the damaged item. We’ll arrange a replacement or refund as appropriate.
You can reach us by email at sales@oudhshop.co.uk or use the contact form on our Contact Us page. We aim to respond within 24 hours (Monday–Friday).